Privacy Policy

At hotswap.store, we take your privacy and the protection of your personal data seriously. This Privacy Policy outlines how we collect, use, and safeguard your
information. By using our platform, you agree to the terms and practices described in this policy.

Information We Collect

Account Information: To provide you with access to our platform, we collect personal information during the registration process. This may include your name, email address, billing address, bank account details and other details.
Verification Data: To ensure trust and safety within our community, we collect information necessary for user verification, such as government-issued identification.
Transaction Data: We collect data related to your transactions on our platform, including information about the items you buy or sell and payment details.
Communication Data: We may collect data from your interactions with other users on our platform, including messages and reviews.
Device and Usage Information: We gather information about the device you use to access hotswap.store and how you interact with our platform, including your IP address, browser type, and operating system.

How We Use Your Information

User Verification: We use the data you provide for user verification to maintain a safe and trusted community.
Platform Functionality: Your information is used to enable you to use our platform effectively, including creating listings, processing transactions, and communicating with other users.
Security: We employ your data to ensure the security and integrity of our platform, including fraud prevention and user support.
Communication: We use your information to facilitate communication between users, including messaging and user reviews.

Data Deletion Information

Should you wish to delete your data from hotswap.store, please contact our customer support team at contact@hotswap.store. We will process your request in accordance with our data retention policy.

Data Retention

We retain user data for as long as necessary to provide our services and fulfil the purposes described in this Privacy Policy. If you delete your account, we will retain certain data as required by law or for legitimate business purposes.

Security

We have implemented security measures to protect your data from unauthorised access, disclosure, alteration, and destruction. We regularly review and enhance our security practices to keep your information safe.

This Privacy Policy is subject to updates and changes, and we encourage you to check it regularly for the latest information. Your continued use of hotswap.store indicates your acceptance of the updated policy.

If you have questions or concerns about your privacy, please contact us at contact@hotswap.store

This Privacy Policy was last updated on 1 Dec 2023.